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Why Alexa May Stop Playing Music and How to Fix It

by Lidia Lucovic

Amazon Alexa speakers are an excellent source of music entertainment. With the ability to stream music from popular services like TuneIn, Apple Music, Pandora, Spotify, and others, it’s no wonder why so many people use Alexa devices for their listening pleasure.

However, sometimes the music just stops playing unexpectedly, which can be frustrating. Despite being a basic and frequently used function of Alexa speakers, many users often complain about music playback issues. If you are experiencing a similar problem, here are some troubleshooting tips to consider.

One of the most commonly recommended solutions to fix any Alexa device issue is to unplug the device, wait for a minute, and then plug it back in. This simple hard reset can often resolve any bugs or glitches and restore the device to its intended function. Unfortunately, this may not always be enough to solve the problem. In that case, there are a few other things to check.

One possible reason for the sudden stoppage of music on Amazon Alexa devices is poor Wi-Fi connectivity. If there are many other devices connected to the same Wi-Fi network as the Alexa speaker, it may experience congestion, leading to dropped connections. To reduce Wi-Fi congestion, users should turn off any unnecessary devices. If the Alexa device is located near a source of interference, such as a Bluetooth device or cordless phone, users should move it away. Placing the Alexa device at a higher position may also enhance Wi-Fi connectivity and resolve the issue. Additionally, it is recommended to check the Wi-Fi channel the Alexa speaker is connected to and switch to a faster, more reliable 5GHz channel if available.

On the other hand, it may be an issue with the music service being used. For instance, if Apple Music is not working but TuneIn is, reconnect the Alexa Skill for the malfunctioning music service. Users can do this by going to the Alexa app on their smartphone, tapping the “More” button, selecting “Skills & Games,” then “Your Skills,” and disabling the skill that is not working. Once the Skill is removed, it can be reinstalled to the Alexa account and set up like new.

If these solutions do not work, a final solution is to factory reset the Alexa speaker, which resets the device to its factory settings and deletes all user data. Although this is not recommended as the first step, it can be useful if other solutions fail. Users can do this by going to the Alexa smartphone app, selecting “Devices,” then “Echo & Alexa,” choosing the problematic device, tapping the gear icon, scrolling down, and selecting “Factory Reset.” In any case, one of these tips should assist in resolving issues with music streaming on Amazon Alexa speakers.

To fix the issue of Alexa not playing music with a paired Echo device, Amazon recommends a restart by unplugging and plugging back in the speakers. Check if the Echo speakers are properly connected in the Alexa app by tapping Devices > + > Combine Speakers > Stereo Pair or Subwoofer. Both speakers should have a working internet connection and music playback should be requested on the correct paired device. For multi-room music, ensure the group name is simple and without special characters, and that Echo devices are connected to the internet and powered on.

If an Amazon Echo device is not playing music due to Wi-Fi connectivity issues, there are several troubleshooting steps that users can take. First, users should check if other devices connected to the same Wi-Fi network have a working internet connection. If they do not, users should check their router and restart it if necessary. If the issue persists, it may be an internet outage, and users should contact their ISP or wait for internet access to be restored.

If only the Echo device is experiencing internet issues, users should ensure that it is within 30 feet of the wireless router and that there are no objects that may interfere with the Wi-Fi signal, such as microwaves or baby monitors, nearby. Additionally, if users have updated their Wi-Fi network password, they will need to update their Echo’s Wi-Fi network settings in the Alexa app to enable internet access.

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What is your opinion?

KRISSY September 11, 2022 - 5:11 am

This article highlights the importance of troubleshooting skills for Alexa users. It’s a good reminder to stay up to date on the latest tips and tricks for getting the most out of our smart home devices.

Shelly September 23, 2022 - 1:26 am

I’m curious about the root cause of this issue. Is it a glitch in the software, or a hardware limitation? It’s important for Amazon to be transparent about these types of problems to build trust with their customers.

BRENDA September 23, 2022 - 10:17 pm

I appreciate the detailed instructions on how to fix the issue, but it’s frustrating that users have to jump through hoops to keep their devices functioning properly. Amazon should strive to make their products as user-friendly as possible.

JAMES October 27, 2022 - 1:37 pm

Oops, I locked myself out of the house.

ALEXANDREA November 1, 2022 - 1:07 pm

The fact that Alexa may stop playing music is just one of the many frustrations users face with smart home devices. It’s time for companies like Amazon to prioritize reliability and ease of use over pushing out new features.

Derrick November 7, 2022 - 11:27 pm

As an Alexa user, I’ve experienced this issue firsthand and appreciate the tips on how to fix it. However, it’s concerning that the device can stop playing music without warning and without an obvious solution. Amazon needs to address this problem to ensure a better user experience.

ANGIE November 21, 2022 - 2:13 am

While this issue with Alexa is annoying, it’s important to remember that smart home technology is still relatively new. I have confidence that companies like Amazon will continue to improve their products and services over time.

BECKY November 30, 2022 - 11:58 am

This article highlights the limitations of relying on voice assistants for music playback. While Alexa and similar devices are convenient, they can’t match the sound quality of a dedicated music player or speaker system.

SHANDON December 29, 2022 - 3:34 am

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ERIN January 11, 2023 - 4:40 am

The fact that Alexa may stop playing music is just one example of the challenges that come with integrating multiple devices and services in a smart home. It’s important for companies to work together to create a more seamless and reliable experience for users.

MARTINA January 15, 2023 - 8:53 pm

I appreciate that the article acknowledges that not all users may experience this issue with Alexa. It’s important to consider the context in which problems arise and not make broad generalizations about a product or service.

Darlene February 23, 2023 - 12:31 pm

As a long-time Alexa user, I’ve found that resetting the device often solves many problems, including the one described in this article. It’s a simple fix, but one that many users may not be aware of.


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